PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Also, we share your personal information with our suppliers and post services that they can send orders to you.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information on our website.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada, the United States, and Ukraine.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
PRIVACY AND PERSONAL DATA PROTECTION
In our everyday business operations we make use of a variety of data about visitors, including data about:
- Users of our websites
- Subscribers to our newsletters
- Other stakeholders
In collecting and using this data, we are subject to a variety of new legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.
The purpose of this policy is to set out the relevant legislation and to describe the steps we take to ensure that we comply with it.
This control applies to all systems, people and processes that constitute our information systems, including directors and employees who have access to our systems.
The following elements of the GDPR legislation are relevant to this Notice:
- Data Protection Impact Assessment Process
- Personal Data Mapping Procedure
- Legitimate Interest Assessment Procedure
- GDPR Roles and Responsibilities
- Records Retention and Protection Policy
To find out more about the details of how we protect, process, use and share your data, read the sections below:
DATA PROTECTION REGULATION
The General Data Protection Regulation 2016 (GDPR) is one of the new pieces of legislation affecting the way that we carry out our information processing activities. Significant fines are applicable if a breach is deemed to have occurred under the GDPR, which is designed to protect the personal data of citizens of the European Union. It is our policy to ensure that our compliance with the GDPR and other relevant legislation is clear and demonstrable at all times.
The data subject – i.e. you - also has rights under the GDPR. These consist of:
- Your right to be informed
- Your right of access
- Your right to rectification
- Your right to erasure
- Your right to restrict processing
- Your right to data portability
- Your right to object
- Your rights in relation to automated decision making and profiling.
Each of these rights are supported by appropriate procedures within Snaked that allow the required action to be taken within the timescales stated in the GDPR.
These timescales are as follows:
Timescale for our response
The right to be informed
When data is collected (if supplied by you) or within one month (if not supplied by you)
The right of access
The right to rectification
The right to erasure
Without undue delay
The right to restrict processing
Without undue delay
The right to data portability
The right to object
On receipt of objection
Rights in relation to automated decision making and profiling.
LAWFULNESS OF PROCESSING
There are six alternative ways in which the lawfulness of a specific case of processing of personal data may be established under the GDPR. It is our policy to identify the appropriate basis for processing and to document it, in accordance with the Regulation. Three of the six options that apply to us are described briefly as follows:
Unless it is necessary for a reason allowable in the GDPR, we will always obtain explicit consent from you to collect and process your data. Transparent information about our usage of your personal data will be provided to you at the time that consent is obtained and your rights with regard to your data explained, such as the right to withdraw consent. This information will be provided in an accessible form, written in clear language and free of charge.
- Performance of a Contract
Where the personal data collected and processed are required to fulfil a contract with you, explicit consent is not required. This will often be the case where the contract cannot be completed without the personal data in question e.g. we can't deliver to you without an address to deliver to.
- Legitimate Interests
If the processing of specific personal data is in the legitimate interests of Snaked and is judged not to affect the rights and freedoms of the data subject in a significant way, then this may be defined as the lawful reason for the processing. The reasoning behind this view will be documented.
SHARING YOUR INFORMATION
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as ecommerce providers like Shopify, payment service providers like Amazon Pay, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites (if you choose to contact us via social media channels)
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
SEEING ADVERTS FOR SNAKED ONLINE
We engage in online advertising, both to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Snaked banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Snaked (for example, your Snaked search history, and the content you read on Snaked) or on Snaked banners or ads you have previously clicked on.
If you have said we can, we’ll send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Snaked:
You can stop receiving marketing messages from us at any time. You can do this:
- By clicking "unsubscribe from this list" or "update subscription preferences" in the footer of any marketing email you receive from us
- By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as it might take a up to 3 working days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates and product restock notifications) or where you have expressed interest in a specific activity at Snaked, such as the launch of new collections.
KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
CHANGES TO HOW WE PROTECT YOUR PRIVACY
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Snaked website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Snaked.
WHAT ABOUT COOKIES?
- Site functionality cookies – these cookies allow you to navigate the site and use our features (e.g. “Add to Bag”).
- Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
- Customer preference cookies – when you are browsing or shopping on Snaked, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
- Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found here.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Snaked user experience that we pride ourselves on providing our customers.
TO CONTACT US OR REGISTER A COMPLAINT
How to contact us:
- Please navigate to this section of our website to submit your complaint.
If you choose to receive e-mail marketing from Snaked, we can tell you about new collections and offers. Remember you are in control and you can manage your preferences at any time.
If you would like to stop receiving marketing e-mails from us, you can unsubscribe or change your preference at any time by clicking "unsubscribe from this list" or "update subscription preferences" in the footer of any marketing email you receive from us, or by e-mailing us at firstname.lastname@example.org with the header ‘Unsubscribe’
If you believe that any information we have about you is incorrect or incomplete, please e-mail us at email@example.com We will promptly correct any information found to be incorrect.
You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act.
We may change this policy on occasion by updating this page. Please check this page from time to time to ensure that you are happy with any changes.
Our commitment to you: No personal data is ever sold to third parties.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below.